Uber, one of the most well-known and widely used rideshare platforms, has launched a new program for riders with service animals.
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The new program allows service animal handlers the option to self-identify themselves in the app, as well as to inform drivers that a service animal will be along for the ride.
Uber is committed to building technology that supports accessibility for all. And today, we’re excited to launch a new feature designed for riders with service animals in the U.S. and Canada 🚗🐕🦺 pic.twitter.com/zUKsgi2zMI
— Uber (@Uber) February 3, 2025
With this new feature, Uber states that their goal is to “foster clearer communication and greater confidence for both riders and drivers throughout their journey”.
If a rider notifies ahead of time that a service animal will be accompanying them and a driver requests to cancel their trip, the driver will receive an in-app message stating that it is against the law to refuse transport because of a service animal. See below what that message would show:
Uber is also investing in new measures to help create a more seamless reporting process for riders with service animals in case of a cancellation. Uber will contact the rider and work to provide additional support.
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