JACKSONVILLE, Fla. — UPDATE 6:33 p.m.: Services have been restored to process non-emergency calls, according to JSO.
UPDATE 1:30 p.m.: Per JSO, 911 lines are working again. If you need to contact JSO for any other reason, email JSOFeedback@JaxSheriff.org. For JFRD, call 904-255-7782.
ORIGINAL STORY: Police in Duval County say neighbors will not be able to reach first responders by dialing 911.
Just after noon, The Jacksonville Sheriff’s Office, Atlantic Beach Police Department, and the Jacksonville Beach Police Department all reported that 911 and non-emergency dispatch lines are down - and it appears to be an issue county-wide.
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Officials are working to get the issue fixed.
According to Jacksonville Beach Police, the line just rings if you dial 911.
If you need police assistance in Jacksonville Beach, please call 904-270-1667 and press option 2 for immediate assistance.
if you need police assistance in Atlantic Beach, please call 904-247-5859 x1.
Your #JSO Communications Commander Petena Tillman and Strategic Communications Executive Vic Micolucci discuss the county-wide 911 outage affecting JSO, @THEJFRD, and beaches agencies.
— Jax Sheriff's Office (@JSOPIO) January 14, 2025
If you are in an emergency, call 911. If you are not in an emergency but still need to reach… pic.twitter.com/f6YR8jchQr
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UPDATE: 911 CALLS WORKING AGAIN, CONTACT INFORMATION FOR NON-EMERGENCIES
— Jax Sheriff's Office (@JSOPIO) January 14, 2025
We are working hard to resolve our phone line outage with our partners @JaxReady. If you are in an emergency, call 911. If you need to contact us for any other reason, please email… pic.twitter.com/P3FtUue5YJ
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